Looking for Assistance in Developing Your Technical Support Infrastructure?
Control is a technology engineering service firm providing real-time customer focused Tier 1 and Tier 2 technical support via a 21st Century
"Virtual" Technical Support Service Bureau methodology to augment the
Customer Care capabilities of Business-to-Business, Business-to-Government, and Business-to-Consumer operations on a cost effective basis. Through
the use of talented individuals that inherently know and appreciate the
end user’s position with the technology they themselves use, we provide
customer satisfaction levels above traditional call centers, and build
end-user confidence in our Service Bureau Support.
operation nodes for voice and data services, nationally diverse
employee locations and Internet based connectivity allow us to offer services
with robustness, disaster recovery and dependability beyond the
capacity of traditional brick and mortar centers.